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Customer Service




Shipping & Delivery

* Shipping charges varies on location and shipping rates chosen during check-out
* Orders are shipped on business days only. Business days are Monday-Friday, excluding holidays in the United States and Asia
* Items may not be shipped to P.O. Box
* Orders sent Domestically are processed and shipped within 1-2 business days. Please expect delivery for domestic orders within 5-7 business days from ship date.
* Orders being sent Internationally are processed and shipped within 1-2 business days. Please expect delivery for international orders within 6-12 business days from ship date. 

Please note: 

All orders shipped outside of the United States may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. These charges and any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. Custom delays are not within our control. 


Privacy & Security

MYH Cosmetics respect your concerns about privacy and value the relationship we have with you. MYH Cosmetics operates the website located at www.myhcosmetics.com. This Privacy Policy describes the information that we collect through our website and how we use that information. If you have any questions about our Privacy Policy, please contact us at info@myhcosmetics.com. This Privacy Policy applies to the services and products offered by MYH Cosmetics, as well as any other applications, content or features that we may from time to time offer on our website. 


What we collect

 
We collect two types of information from visitors of our website: personally identifiable information and non-personally identifiable information. If you purchase our products or services, we request certain personally identifiable information from you on our order form. This includes contact information such as your name, email address, and shipping address, as well as financial information such as a credit card number and its expiration date. We use the personally identifiable information that we collect for billing purposes and to fill your orders. If we have trouble processing an order, we also will use this information to contact you. 

In addition, if you contact us by email through our website, we may keep a record of your contact information and correspondence. In any event, we reserve the right to use your email address and any other personally identifiable information that you provide to us to respond to you and to send you marketing materials for our own products and services. We will not share your information with outside parties who wish to market other products and services to you.

If at any time you would like to change your personally identifiable information, or if you no longer wish to receive materials from us or would like your personal information removed from our database, please contact us at info@myhcosmetics.com. Alternatively, if you receive materials from us by email you can make use of the "opt out" provision in our communications so that we know that you no longer wish to receive any materials from us.

Like most websites, our website may incorporate “pixel tags”, “web beacons”, or similar tracking technologies and “cookies” that allow us to track the actions of visitors of our website. Pixel tags and cookies are used to collect non-personally identifiable information, such as the name of your internet service provider, the IP address of the computer you are using, the type of browser software and operating system that you use, the date and time you access our website, the website address, if any, from which you linked directly to our website, the website address, if any, to which you travel from our website, your home page customization preferences and other similar traffic-related information. We may aggregate your information with similar data collected from other visitors to help us improve our website and the products, services, applications, content and features that we provide through our website. We do not use non-personally identifiable information in any way to create or maintain a personal profile of you or collect personally identifiable information from you.


What we do with the information we gather

Generally, we will not disclose the personally identifiable information that we collect through your use of our website to unaffiliated third parties. We reserve the right, however, to provide such information to our employees, contractors, agents, and designees to the extent necessary to enable them to perform certain services for us, including order fulfillment and website-related services such as web hosting, to improve website-related services and features, to perform maintenance services, and to distribute advertisements and other marketing materials on our behalf. We also reserve the right to disclose any personally identifiable information that we collect to any third party if we believe that we are required to do so for any or all of the following reasons: (i) to comply with the law; (ii) to comply with legal processes or governmental requests; (iii) to prevent, investigate, detect, or prosecute criminal offenses or attacks on the technical integrity of our website or our network; and/or (iv) to protect the rights, property, safety and security of MYH Cosmetics and its employees, our website visitors, and/or the public.


Security

Our physical, electronic, and procedural safeguards meet or exceed current federal standards regarding the protection of customer information. We also require contractors and outside companies who work with us to adhere to strict privacy standards through their contracts with us. Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. Consequently, while we use commercially reasonable efforts to protect your personally identifiable information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and our servers, or any information provided to us or to any third party through or in connection with the website. Any information that you provide to us is done so entirely at your own risk.


We reserve the right to update and revise this privacy policy at any time

From time to time we review this Privacy Policy to ensure that it complies with applicable law. Consequently, we reserve the right to update and revise this Privacy Policy at any time. You will know if this Privacy Policy has been revised since your last visit to the website by referring to the "Effective Date of Current Policy" date at the top of this page. Your use of our website constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time, and you should therefore review this Privacy Policy regularly to ensure that you are aware of its terms.

In the event we engage in a Business Combination, we reserve the right to transfer any information that we collect through our website.

If we sell all or any part of our business or sell or transfer all or a material part of our assets or are otherwise involved in a merger or other transfer or disposition of any part our business, we reserve the right to access, transfer or disclose any and all information that we collect from our website’s visitors, or that we otherwise collect in connection with the website, to the party or parties involved in the transaction as part of that transaction.

Our website may contain links to other websites. Please be aware that we are not and cannot be responsible for the privacy practices of any websites that you access through our website and that this Privacy Policy applies solely to the information which we collect through our website. We encourage you to ensure that you read the privacy statements of all the destination websites which you visit.

 

Returns & Replacements

Due to hygienic and safety reasons, we are unable to accept returns of opened and used products. For more information please contact us at info@myhcosmetics.com.

       
Ordering

Order Inquiries

Check the status of your recent order by signing in to your account. You will be prompted to log in with your email address and password. This is an efficient way to keep track of your myhcosmetics.com order.
An order summary page will provide you with detailed information regarding your orders. Once your order has been shipped, if available, a tracking number will be displayed.

Please note: Some carriers will not be able to provide a tracking number right away.


Order processing

* Most orders are processed within 1-2 business days (please note: processing time does NOT include weekend days)
* Orders placed over the weekend days are processed the following Monday
* Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays)
* Orders are processed and shipped after bank authorization
    
Payment, Pricing & Promotions

Payment

We accept all major credit cards as payment via PayPal. Please note that your order will not be shipped until bank authorization has been approved.

Pricing

Pricing is subject to tax and shipping rates. Your total cost will be displayed for your review before confirming your order.

Promotions

We will offer seasonal promotions throughout the year. A promotional email will be sent to our subscribers.

   
Viewing Orders

Please log in to your account to view your recent orders and shipping status (if available).

       
Updating Account Information


If you are a registered member of www.myhcosmetics.com, you can easily update your personal information on www.myhcosmetics.com by signing in. Click on "My Account" to log in.


If you are not yet a registered member of myhcosmetics.com you can easily sign up to our newsletter. You will be informed of our promotional items, big sales and other special offers. Click here to sign up today.


Contact Us

Should you require assistance with your order or need to reach us, please fill out our Contact Form or send us an email.
We will respond to you as soon as possible, so please allow 24-72 hours for a reply.